Your privacy is very important to Awaken Café and we will always act to protect your personal information. We take this responsibility seriously and are vigilant about how and when your personal information is collected, used and shared.
This statement outlines our commitment to privacy, why we need to collect personal information from you, who we may share that information with and how you may access the privacy information that we hold.
Who We Are
Our website address is https://awakencafe.au
Our Commitment to Privacy
We will always handle your personal information securely and carefully. In most circumstances, we will collect personal information directly from you. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. Unless first obtaining your consent, we will not use your information for purposes unrelated to the services we provide. Fair and lawful means will always be used when collecting your personal information.
What we collect
The type of information we collect is dependent on the interaction you have with us. Information we collect can include: your name, email address, post code, mobile phone number, mailing address, and credit card information. Sometimes we will also collect other information, such as your gender, date of birth, occupation, and other information, so that we can improve our service and product offering to you. We do not store your credit card details in any way.
How we collect it
We collect information from you when you book online, fill out a form, respond to a survey, enter a competition, redeem a voucher, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the information (e.g. to add you to a mailing list). We do not use cookies.
Why we collect it
We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities.
We will generally only use your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use.
Who we share it with
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Access and contact process
If you need to access or correct any personal information we hold about you, please contact us using the Contact Details set out below. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by mail at:
Privacy Officer
Gambaro Group
Gambaro Pty Ltd
36 Caxton Street, Petrie Terrace Q 4000
Alternatively email us at privacyofficer@gambarogroup.com.au
Last updated August 2024.
